SBW POLICIES


At Soothing Bodyworks I understand that unanticipated events occur in everyone's life. Unforeseen events such as traffic considerations, business meetings, and family issues, are just a few reasons why one might consider canceling an appointment. In my commitment to provide a unique and outstanding massage experience to all of my clients and out of consideration I have come up with the following policies:


ARRIVAL TIME POLICY


Please arrive for your appointment 10 minutes prior to the scheduled starting time. This allows you the time to fill out the client forms, change and prepare for the service. Early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule.


CANCELLATION POLICY


A credit card will be required to guarantee your appointment and reserve that time for you. Your card will not be charged, however you may use it to pay for services at the completion of your session. The total amount of the services scheduled will be charged in full for clients who "no-show" or fail to cancel their reservation within a 24-hour time period. If you find it necessary to change or cancel an appointment please allow at least 24 hour prior notice.


LATE ARRIVAL POLICY


Appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy unless otherwised arranged. I regret that late arrivals will not receive extension of scheduled appointment. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.


SEXUAL MISCONDUCT


Sexual misconduct is forbidden! I have a No Tolerance Policy towards sexual harassments, illicit, advances, gestures or comments. In the case such a situation arises your session will promptly end and you will be charged at the full session rate.


GIFT CERTIFICATE POLICY

Gift certificates are not refundable and non cashable. Gift certificates must be presented in person at Soothing Bodyworks at the time service is performed. Soothing Bodyworks is not responsible for lost or stolen gift certificates.


REFUND POLICY

I do not offer refunds on any services or gift cards.


OTHER POLICIES


I reserve the right to refuse service to any person at any time. This includes those who arrive for their appointment under the influence of drugs, alcohol or illegal narcotics.

I also reserve the right to change pricing and policies at any time without prior notice.

If you have any questions about my SBW Policies, please contact me at 949-444-2772


CUSTOMERS PRIVACY

Information Collection

When you browse through my site I may collect:

  • Basic information about your computer, browser and connection to make sure that I can give you proper information and customer service and for security purposes.
  • Aggregate information on what pages consumers access or visit to improve my site.
  • Number of links you click within the site.

If you choose to contact me through the web site, subscribe, buy gift cards, or request an appointment, I may ask you for more information including:

  • Your name and address which, among other things, enables me to process your payment;
  • Your email address and telephone number so I can contact you:

If you choose to buy a gift card I will ask you for recipients name, address and maybe phone number. You will then be redirected to Paypal secure payment checkout which will ask you for:

  • Credit card information to complete your transaction and to verify your identity.

You can choose to stop receiving solicitations at any time simply by replying to an email's Unsubscribe function on my website, or by simply contacting me by phone.

At Soothing Bodyworks I do not rent, sell, or disclose your personally identifiable information to non-affiliated companies or third parties except to provide services you have requested, when I have permission, as permitted by federal law, or as described in this privacy policy.

Copyright © Soothing Bodyworks 2011 | All Rights Reserved